FAQ - Frequently Asked Question

SHIPMENTS - ORDER PROCESSING 

Most orders are processed within one to two business days (processing time does not include weekend days). 

Orders placed on Saturday and Sunday will begin processing the following Monday. 

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). 

Please enter your billing address exactly as it appears on your credit card statement. For orders shipped to the United States, we accept billing addresses from the United States, Canada and select international countries. 

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. 

ORDER CANCELLATIONS 

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: 

Item(s) no longer available. 

Difficulty in processing payment information. 

Cannot ship to address provided. 

A duplicate order was placed. 

Cancelled due to a customer request. 

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service via email. 

PAYMENTS - WHAT PAYMENT METHODS DO YOU ACCEPT? 

You can pay via: 

  • Credit card (Visa, MasterCard and American Express); 
  • PayPal; 

EDIT AND DELETE ORDER - CAN I CHANGE/CANCEL MY ORDER? 

If you wish to modify or cancel an order after you have logged on the site, write to Customer Service within one hour from the time you made your purchase and we will do our best to accommodate your request. 

RETURNS AND REFUNDS - I CHANGED MY MIND AND WANT TO RETURN A PRODUCT: WHAT SHOULD I DO? 

If for any reason one or more products purchased through the site is not to your liking, you can exercise the right of withdrawal. To exercise this right, write to Customer Service within 7 days from the delivery of the goods indicating the order number. 

In case of withdrawal you are entitled to a refund of the price paid. 

Important: for hygiene and health protection reasons, we cannot accept items that were opened after delivery. 

I RECEIVED A DEFECTIVE PRODUCT/OTHER THAN THAT ORDERED/PRESENTING SIGNS OF TAMPERING: WHAT SHOULD I DO? 

Every order is packed in a closed box with a tamper-proof-label to protect your purchase. 

When you receive your orders we ask you to carefully check that the seal for signs of tampering and that the number of pieces delivered corresponds to the one indicated in the transport document. 

Important: for hygiene and health protection reasons, we cannot accept items that were opened after delivery. 

In all the cases mentioned above, as soon as you encounter the problem write to our Customer Service attaching: 

The type of problem; 

The batch number (the code shown on the box); 

A photo that shows the problem; 

Our customer service will contact you to arrange your choice replacement or refund. 

HOW IS THE REFUND? 

We will refund the full price paid: 

Including shipping costs if applied; 

Within 7 days from notification of the withdrawal; 

Using the same payment method used for the purchase. 

You will have to return the goods within 7 days from the moment you informed us of the withdrawal. 

You will not incur in any costs for the reimbursement: 

Except for the returning cost of the goods, which will be borne by you in case of withdrawal; 

In the event of lack of conformity, the cost of return will be borne by beautybeliever.com 

The refund can be suspended before the goods are delivered, or until you prove to have returned the goods, if the refund is made before the goods return to the company.  

SAFE PRODUCTS - WHERE ARE MTJ PRODUCTS MANUFACTURED? 

All MTJ products are rigorously Made in Italy and enjoy the special certification issued by the Institute for the protection of Italian manufacturers and published on the relative e-commerce pages. 

Companies with certified "100% Made in Italy" undergo a series of very accurate checks, the only way to certify and guarantee quality over time. 

The controls are intended to certify that the entire production cycle of the product is entirely made in Italy. 

The only exception are the makeup brushes, which are made in Germany because of the high manufacturing quality of these products in that area. 

ARE MTJ PRODUCTS SAFE FOR PREGNANT WOMEN AND BREASTFEEDING? 

All MTJ products are developed in compliance with the EEC regulations and are safe for women during pregnancy and after childbirth. 

DO MTJ PRODUCTS HAVE AN EXPIRATION DATE? 

All products MTJ last more than 30 months, accordingly, the European legislation does not provide an expiration date from the time of production but from that of their opening, c.d. PAO (Period After Opening). 

This period has a variable duration (from 3 to 24 months) and is clearly indicated on the label of the product. Therefore, until you open the package, you can use the product safely. 

DO MTJ PRODUCTS CONTAIN PARABENS? 

Parabens are preservatives that have been widely used in the cosmetic industry for their capacity to maintain the characteristics and properties of the products over time. 

Numerous studies and scientific researches were performed over the years on the use of these substances and both EU and US health authorities have authorized their use in cosmetics considering those preservatives as safe and free of dangers for humans. 

The only risks that may arise from their use are due to a possible allergic reaction to these substances. However, this risk exists for the vast majority of substances with which the body can come in contact (pollens, gluten, powder, etc.) and is not related to the composition of the parabens that the scientific community has recognized as safe for humans. 

All MTJ products products are paraben-free. 

DO MTJ PRODUCTS CONTAIN HEAVY METALS, SUCH AS NICKEL? 

The MTJ products comply with all the requirements of European cosmetics legislation and, in compliance with EU Regulation 1223/2009, do not contain heavy metals added as raw materials. 

The company is certified ISO 22716 and manufactures its products in the best possible conditions choosing how much better the commodity market can offer in terms of purity and using equipment designed in 316 steel, very resistant to corrosive agents. 

The water used in the production is purified thanks to an advanced plant that provides high quality water. 

In our products there are substances that can retain any traces of heavy metals in order not to release them on the skin. 

In spite of this, it is impossible to guarantee the total and absolute absence of these elements, including nickel, which may cause allergic manifestations in certain predisposed subjects. 

It is advisable for anyone who is allergic to such substances to do a test of sensitivity before using the products. 

DO MTJ PRODUCTS CONTAIN SILICONES? 

The silicones, from which derive the dimethicone, are synthetic substances widely used in the cosmetic field for their capacity to improve in various ways the performance of the products. 

Silicones are widely used in sun care products because they are not sticky, thus they prevent the sand from remaining attached to the skin. 

We have improved our makeup increasing the silkiness and softness of the products while, at the same time, minimizing the sensitizing and allergenic power of the pigments, thanks to their ability to stabilize them when applied without them migrating to other areas. 

In hair care products these are used for the protective, conditioning and polishing effect that they exercise on the fiber. 

Can be considered safe for the health of the consumer: they have a low toxicological profile with limited percutaneous absorption, resulting non-occlusive. 

DO MTJ PRODUCTS CONTAIN PERFUME? 

The scent of a product can be obtained by directly employing a perfume or essential oil. Both perfumes and essential oils, in most cases, contain allergenic substances called allergens. 

All products MTJ use, wherever possible, essential oils and aromas that are totally free of allergens or contain just small amounts of allergens, needed to avoid any possible reaction. 

ARE MTJ PRODUCTS TESTED ON ANIMALS? 

No, in accordance with the prohibition resulting from EU legislation to conduct such kind of test in the cosmetic industry, our products are not tested on animals. 

DO MTJ PRODUCTS CONTAIN GLUTEN? 

Gluten is a complex protein that is found in most grains and that results toxic to celiacs. The cosmetic industry uses cereals that contain gluten as raw material; however, gluten triggers an inflammatory reaction (for celiacs) only when swallowed, and not through transdermal absorption (through the skin). 

Although the general trend is to exclude its dangerousness, the risk of ingestion of gluten for celiacs in relation to the products relates exclusively to makeup for the lips (lipsticks, pencils, lip gloss and lip balms). For these products, we invite those who suffer from celiac disease to pay attention to the composition indicated on the label and to consult a doctor. 

All other products that may contain gluten (shampoos, conditioners, creams, etc.) can be considered safe even for celiacs. 

DO MTJ PRODUCTS CONTAIN SLS AND SLES? 

The sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES) are surfactants, or substances that "melt" the dirt and make it slip away with water. SLS and SLES surfactants are widely used in all body care products, such as shampoo, shower gel, cleaners and so on. 

A prolonged use of products containing SLS or SLES causes skin and hair dehydration, altering the hydrolipidic film. 

No MTJ product contains SLS or SLES. 

DO MTJ PRODUCTS CONTAIN PARAFFIN? 

Paraffin, commonly known as vaseline, is a mineral oil that has been used in cosmetics for decades for its emollient and lubricant properties. In lipsticks, for example, paraffin is used too make the product shinier. 

MTJ only uses mineral oils of high purity and quality in compliance with European standards: numerous scientific studies have shown that mineral oils used for decades as ingredients in cosmetic products do not pose risks to the health of the consumer.